TOMMY HOANG
Tech Lead Quality Engineer
New Orleans, LA (Remote) • (504) 453-8178
hoangtommyquoc@gmail.com • linkedin.com/in/tommyqhoang • github.com/thoangdev
Portfolio: thoangdev.github.io
Professional Summary
Innovative and results-oriented QA leader with 7+ years of experience in test automation, DevSecOps, API validation, and performance/security testing. Proven success driving automation frameworks, CI/CD pipelines, fraud detection systems, and quality-focused release processes. Passionate about scaling test strategies, integrating AI tools, and delivering secure, seamless user experiences.
Professional Experience
Senior QA Engineer
Dispel
June 2025 - Present
  • Built modular K6-based performance testing framework with Docker, CI/CD, Grafana, and InfluxDB
  • Automated smoke and regression testing across products (STIG, ABB, DSMD) using Robot Framework + Playwright
  • Integrated OWASP ZAP for security testing with robust data seeding/teardown in PostgreSQL
  • Enabled end-to-end visibility with Tuskr reporting, Slack alerts, and full-stack test coverage
  • Developed dispel-uptime – open-source uptime monitoring with CI/CD, alerting, and reporting. Live Demo
Technical Lead (QA)
Cognizant
December 2023 - June 2025
  • Led fraud payment QA efforts for AT&T DirecTV, ensuring PCI and security compliance
  • Owned API test coverage, UI validation, and error-code monitoring using Postman and Zephyr
  • Managed Jira dashboards for tracking defect trends, full lifecycle defect management
  • Facilitated Scrum ceremonies: sprint planning, daily stand-ups, retrospectives, backlog refinement
  • Consistently delivered zero-defect launches through optimized regression pipelines
Test Manager
DXC Technology
May 2022 - October 2023
  • Delivered scalable test strategies for TVOD and MDU launches, ensuring streaming reliability
  • Automated UI and API test cases to reduce manual test hours by 70%
  • Leveraged Docker and CI pipelines for parallel execution and faster feedback loops
Automation Engineer
insightsoftware
November 2021 - May 2022
  • Built automated test suites for financial Excel plugins using Ranorex with C#
  • Deployed Dockerized environments for scalable cross-platform test scenarios
  • Enhanced test coverage for data validation and financial formula accuracy
Quality Engineer
Dialexa (IBM)
February 2021 - October 2021
  • Led iOS and Apple Watch QA for glucose monitoring app, validating compliance and reliability
  • Conducted data sync testing across mobile/health platforms and built performance benchmarks
Software Engineer in Test
Accruent (Fortive)
November 2018 - February 2021
  • Architected CI/CD-ready security and performance test suites
  • Built onboarding automation tools to streamline setup and reduce errors
  • Conducted continuous regression testing to support fast, stable deployments
Core Competencies
Test Automation & Frameworks
Robot Framework, Playwright, Selenium, Cypress, Appium, K6, JMeter
Security & Performance
OWASP ZAP, Snyk, PCI Compliance, Load/Stress Testing, DevSecOps
Programming & Databases
Python, JavaScript, Java, C#, PostgreSQL, MySQL, API Testing
CI/CD & DevOps
Docker, Kubernetes, GitHub Actions, Jenkins, AWS, Grafana, InfluxDB
Tools & Platforms
Postman, TestRail, Tuskr, Zephyr, Jira, Confluence, Slack
Leadership & Process
Agile/Scrum, Team Management, Sprint Planning, Mentoring, Process Optimization
Education
Bachelor of Science - Computer Information Systems
Southern University at New Orleans
January 2015 - December 2017
Associate of Applied Science - Computer Information Technology
Delgado Community College
January 2012 - December 2014
Certifications & Awards
• CompTIA Security+ Certified
• AWS Certified Cloud Practitioner
• Google Cybersecurity Certificate
• Google Project Management Certificate
• Professional Scrum Master (Scrum.org)
• Multiple Zero-Defect Production Launches
• 70% Reduction in Manual Testing Time
• Successfully Led Fraud Prevention QA for AT&T DirecTV
• Built Performance Testing Pipelines from Scratch
Key Achievements
  • Launched 5+ major features with near-zero production bugs
  • Reduced manual test time by 70% via automation and AI-driven audits
  • Prevented payment fraud at scale through proactive security testing
  • Built performance testing pipelines from scratch using cloud monitoring