Tommy Hoang - Senior Lead QA Engineer Resume

Professional Summary

Senior QA leader with 9+ years building AI-powered automation, release gates, and compliance-ready quality systems across fintech, streaming, and enterprise SaaS. Reduced manual testing 70%, raised API coverage from 65% to 92%, cut root-cause analysis time 40%, and built an agentic QA platform with Claude, OpenAI Codex, and Playwright to speed test creation and strengthen release decisions.

Selected highlights: 70% less manual testing; API coverage improved from 65% to 92%; 60% faster test development; AI QA orchestration; PCI DSS, SOC 2, and OWASP validation; CI/CD and DevSecOps leadership.

Core Competencies

AI-Driven QA Leadership: Agentic AI QA, AI-assisted test generation, release strategy, defect triage automation, quality program leadership, cross-functional stakeholder alignment.
Automation and Framework Design: Playwright (TypeScript), Robot Framework, Selenium WebDriver, PyTest, API and UI test architecture, parallel execution, CI quality gates, TypeScript, JavaScript, Python.
Performance, Security, and Compliance: K6, OWASP ZAP, PCI DSS, SOC 2, HIPAA, compliance audit, security regression validation, risk-based testing, performance baselines.
Delivery and Platform Stack: GitHub Actions, Azure DevOps, Jenkins, Docker, Kubernetes, AWS, PostgreSQL, JIRA, Zephyr, Confluence, Sentry, PostHog.
Supporting Tools: Claude, OpenAI Codex, GitHub Copilot, Playwright MCP, REST, GraphQL, Postman, Appium, React Native, Flutter, SQL, Bash/Shell.

Professional Experience

QA Tech Lead, Agentic AI QA Platform

Aperca LLC | November 2025 - Present

Built an agentic AI QA platform that turns requirements into executable tests, defects, and release signals with minimal manual handoff.
Used Claude for requirement reasoning and failure analysis, and OpenAI Codex for Playwright test generation and refactoring.
Designed a swappable agents, workflows, and skills architecture so models and execution targets changed without platform rewrites.
Automated JIRA defect creation with structured outputs and GitHub Actions pipelines for CI-ready quality enforcement.
Added Playwright MCP to cut test authoring time 60% through context-aware AI generation.
Founded Aperca LLC and shipped products to 10,000+ downloads with a 4.8-star average rating.

Senior QA Engineer, AI-Augmented Automation and Security

Dispel | June 2025 - November 2025

Built a K6, Docker, and Grafana/InfluxDB framework for load, stress, and spike testing across secure product lines.
Expanded Robot Framework and Playwright regression depth while reducing defect escape rate 35%.
Integrated OWASP ZAP and deterministic PostgreSQL test data into CI/CD for compliance-grade security validation.
Used Playwright MCP, Claude, and GitHub Copilot to cut test development time 60%.
Added AI-assisted code review and codebase analysis to catch regression-causing changes before merge.
Built Dispel Observability Hub to centralize uptime, SLA routing, and executive incident reporting.

Technical Lead (QA), Fraud, PCI, and Payment Systems

Cognizant, Client: AT&T / DirecTV | December 2023 - June 2025

Owned fraud, payments, and PCI QA for AT&T DirecTV billing flows with direct financial and compliance exposure.
Used GenAI to map edge cases across refunds, chargebacks, webhooks, and fraud paths, raising API coverage from 65% to 92%.
Cut root-cause analysis time 40% with AI-assisted stack-trace parsing and targeted regression generation.
Ran AI-backed code reviews to catch security gaps, PCI issues, and fraud risks before release.
Delivered zero production defects across major payment launches while leading defect trends and knowledge management.
Led Agile execution and mentored junior QA engineers across cross-functional teams.

Test Manager, Streaming QA and Automation

DXC Technology | May 2022 - October 2023

Led QA strategy for TVOD and MDU launches that required faster release cycles without production fallout.
Cut manual regression effort 70% by automating UI and API coverage for streaming releases.
Added Dockerized parallel execution and CI quality gates to shorten feedback loops and speed sign-off.
Owned risk-based planning, triage, release decisions, and stakeholder reporting across multiple launch tracks.

Automation Engineer, Financial and Data Validation

insightsoftware | November 2021 - May 2022

Built automated suites for financial Excel plugins, protecting formula accuracy, data integrity, and cross-platform behavior.
Dockerized test environments to reduce setup drift and make regression runs repeatable.

Software Engineer in Test, Security and Performance QA

Accruent (Fortive) | November 2018 - February 2021

Architected CI-ready security and performance suites for enterprise SaaS and stronger release confidence.
Built onboarding automation that reduced setup errors and kept regression coverage moving.

Education

Bachelor of Science - Computer Information Systems

Southern University at New Orleans | January 2015 - December 2017

Associate of Applied Science - Computer Information Technology

Delgado Community College | January 2012 - December 2014

Key Achievements

Built an agentic QA platform: Turned requirements into tests, defects, and release signals with Claude, Codex, Playwright, and GitHub Actions.
Reduced manual testing 70%: Automated UI and API regression at DXC to speed release validation.
Raised API coverage to 92%: Used GenAI to expose payment edge cases and strengthen fraud-path validation at AT&T DirecTV.
Cut test development 60%: Used Playwright MCP and AI-assisted generation to accelerate authoring at Dispel.
Cut root-cause analysis 40%: Applied AI-assisted stack-trace analysis and targeted regression generation at Cognizant.
Reduced regression escapes 35%: Added AI-driven code review to catch risky changes before merge.
Delivered zero-defect launches: Protected major streaming and payment releases across DXC and Cognizant.
Led PCI and security validation: Owned fraud and payment QA for one of the largest telecom billing environments in the United States.
Built founder-level product proof: Shipped 10,000+ downloads and a 4.8-star average rating across Aperca products.
Built QA audience reach: Created QA Vibe App to publish AI testing workflows, Playwright, and K6 content for working engineers.

Publications and Content

QA Vibe App: qavibeapp.com - QA engineering blog covering AI-powered testing workflows, step-by-step Playwright, K6, and Robot Framework tutorials, career growth in test automation, and honest reviews of developer tools and gear.
Mobile QA Automation Pipeline: github.com/thoangdev/Mobile-QA-Automation-Pipeline - Enterprise mobile testing framework integrating functional, API, visual, security, and accessibility validation in a single CI/CD pipeline. Uses Appium, WebdriverIO, Postman, Percy, MobSF, Axe, and BrowserStack to mirror comprehensive quality engineering practices.
Qatra QA Platform: qatra.qavibeapp.com - Unified manual, automation, and reporting for QA teams. Ingests results from 30+ frameworks, supports BDD, mobile, API, visual, accessibility, performance, and security testing. Agent-ready, keyboard-native, and integrates with Jira, GitHub, Slack, and more.
ProxyBaby HTTP Inspector: proxybaby.qavibeapp.com - On-device HTTP/HTTPS proxy for iOS and Android. Captures, inspects, filters, and exports mobile app traffic—no desktop proxy or server required. Features live capture, HTTPS decryption, blocklists, breakpoints, and privacy-first local storage.

Certifications

CompTIA Security+ (SY0-601)
AWS Certified Cloud Practitioner
Google Cybersecurity Certificate
Professional Scrum Master, Scrum.org